We booked this concert for Feb 28 2025 held at Daun-Kinsky Palace. We paid $55 for each. And when we arrived the concert, they said everyone has to pay 1 euro for leaving the coat at the entrance and it is mandatory. When we visit museums, they also have us leave our coats, but they don't charge any. They guide us into a hall and lead us to the far end of a row even though there are enough center seats available. When we asked them to move us to center seats, they said no. It seems that they were just stacking people without giving music lovers better chance to enjoy music. Until the end center seats remained unseated. What a waste! The seats or chairs were weak and uncomfortable. The room or hall was a small regular one without any sound improving materials on the wall. There is no stage or platform, so we can't see the musicians like other reviews mentioned it. The performance was done by 5 musicians, 2 violines, 1 cello, 1 flute, and 1 piano, but it didn't sound like a live classical concert even though they are only less than 10 meters away from me. It sounded like listening a dull mono recording rather than a stereo one. Probably the room itself had a negative effect on the sound quality. Overall the people who organize the concert seem to care only money and do not love music. I am really disappointed. I feel like I am rip-offed here. I think street musicians sound better and give us more enjoyable music. Don't rely on the positive reviews so much. Probably the quality of the concert is not consistent at most. You may get a poor one like my case. Vienna is famous for music. They disrespect the name of the city and mock classic music lovers who travel to Vienna. Live musics have been always giving me excitement and sometime made me cry. Not this one. Run away fast from this concert. Don't waste your money. Better spend at schnitzel restaurant in Vienna than here. Also don't trust the organizers reply to a negative review. They pretend to care but what I see tonight is that they don't and didn't improve over complaints.
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Here is my thought to the owner's response.
The owner's response is just an excuse, and the owner still seems to be someone who loves money, not music. There were people who made similar comments before I wrote the review, but nothing changed, and the owner did not improve at all, so I wrote a similar bad review. In the end, the owner is pretending to love music and care about the listeners. The owner's response is a tearful effort to reduce the damage to the concert's image to the potential customers, but if he/she truly loves music or cares about the listeners, he/she should think about how to fix the problems instead of writing a long response. I will refute the owner's arguments point by point. First, the coat fee can be included in the concert price. Second, according to the description or picture on your reservation page, the seating price varies depending on whether you are in the front or back row, not depending on whether you are in the center or the edge. You just arranged the seats from the edge in the order that people arrive for your own convenience. Third, if you really love music and care about your listeners, you shouldn't have held concerts in small rooms with bad acoustics. Your concerts were worse than listening to the performances on YouTube on a smartphone. No matter how much the value of money has fallen these days, a $55 concert should have been a better experience than YouTube, and since it wasn't, your concerts become a music fraud. Rather than holding a crappy concert to make money during the slow season when there aren't enough audiences, don't hold the concert at all. Fourth, if the Vienna Residence Orchestra really has been the official representative of Vienna or Austria and is known for its perfect mix as you said, I hope they make a serious effort to maintain their professional pride rather than hold crappy concerts and just take money out of people who love music and Vienna the city of classical music.
